Privacy Policy for Canopy Learning
Canopy Learning ("we," "our," or "us") is committed to protecting the privacy of individuals who interact with our educational and eco-tourism technology services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our experiential learning programs, virtual reality forest tours, sustainable travel planning, environmental education workshops, digital learning platforms, and corporate team-building retreats in nature.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information You Provide: This includes information you submit when you register for an account, enroll in a program, book a service, contact customer support, or participate in surveys. Examples include your name, email address, postal address, phone number, payment information (processed securely by third-party payment processors), and any other information you choose to provide.
- Information from Your Use of Our Services: We collect information about your interactions with our online platform and services, such as your usage patterns, course progress, virtual tour participation, preferences, and feedback.
- Technical Data: We automatically collect information about your device and how you access our services, including IP address, browser type, operating system, unique device identifiers, referring URLs, and logs of your activity on our platforms.
- Location Information: With your consent, we may collect precise location data if required for certain experiential learning or travel planning features.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain our services, including managing your accounts, bookings, and program enrollments.
- To personalize your experience, delivering tailored content, recommendations, and educational experiences.
- To improve and develop new services, features, and content based on user feedback and analytical data.
- To communicate with you about our services, updates, promotional offers, and important notices.
- To process transactions and manage billing for our paid services.
- To analyze usage trends and track the effectiveness of our programs and marketing efforts.
- To ensure the security and integrity of our systems and to prevent fraud or other illegal activities.
- To comply with legal obligations and enforce our terms and policies.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analytics, hosting, customer support, and marketing assistance. These providers are obligated to protect your information and may only use it for the purposes for which it was shared.
- Partners for Program Delivery: When you enroll in specific experiential learning programs or sustainable travel options, we may share necessary information with our trusted partners directly involved in the delivery of those services (e.g., local guides, accommodation providers). We only share information essential for the service.
- Legal and Regulatory Authorities: When required by law, court order, or to protect our rights, property, or safety, or the safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.
4. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request that we limit the processing of your personal data under certain conditions.
- Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data in certain situations, including for direct marketing.
- Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, or alteration. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is entirely secure.
6. International Data Transfers
As a company operating globally, your personal data may be stored and processed in countries outside of your own, including Singapore, where Canopy Learning is based. When we transfer personal data internationally, we take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws, such as relying on adequacy decisions, standard contractual clauses, or other legal mechanisms.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 without appropriate parental consent. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by other communication methods.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Canopy Learning
10 Anson Road, Unit 28-01 International Plaza
Singapore, Central Region, 079903
Singapore